Klarna FAQs

 

WHAT IS KLARNA?

Klarna is an easy payment service that allows customers to either;

try now and pay later within 30 days only when you’re happy or

make purchases instantly and then pay for them in 3 equal payments once every 30 days starting from the date of purchase.

 

HOW DOES KLARNA WORK?

Just shop on SleekOne and check out as normal. At checkout, then choose the Klarna payment method. You will know if you are approved in seconds and once approved you will get an email confirmation from Klarna.

At checkout you will have the option to choose between pay later in 30 days or pay later in 3 instalments depending on approval.

No sign up or account required.

 

AM I ELIGIBLE?

All you need to order with Klarna is a UK bank account, a UK residential address and that you're 18 or over.

If you're struggling to use Klarna it could be because; you may have an outstanding payment from another order, you have filled out the form incorrectly or they have rejected your application. If they reject your application, we would recommend choosing another payment type.

 

WHERE CAN I USE KLARNA?

Klarna can only be used on purchases made on SleekOne.

 

ARE THERE ANY FEES TO USE KLARNA?

There are no extra fees when you pay on time or follow your payment schedule properly.

 

WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA?

Klarna orders are delivered within our standard delivery timeframes like any normal order from SleekOne. Visit our Delivery page here for more information.

 

HOW DO I RETURN AN ITEM PURCHASED WITH KLARNA?

Klarna returns will follow our usual standard returns process. Please see here for more information. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method. Do you have more questions about Klarna returns? Click here

 

WILL THIS AFFECT MY CREDIT SCORE?

Klarna will not affect your credit score as there is no credit check needed.

 

KLARNA PAY LATER IN 30 DAYS – MORE FAQs

 

CAN I PAY BEFORE THE DUE DATE?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

 

WHAT HAPPENS IF I DON’T PAY FOR MY ORDER?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

 

KLARNA PAY IN 3 - MORE FAQs

 

HOW DO I PAY IN 3 INTEREST-FREE INSTALMENTS?

Select the 3 interest free instalments option to split your purchase into 3 equal payments that will be taken every 30 days starting at the time of your order. No bills needed. Just sit back, relax and enjoy your latest garms.

 

HOW DO AUTOMATIC PAYMENTS WORK?

Payments are collected on a 30 days basis off the debit of credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna here.

 

WHAT IF I CAN’T PAY A KLARNA INSTALMENT?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

 

WHERE CAN I FIND OUT MORE ABOUT KLARNA?

You can contact Klarna anytime here or by downloading the Klarna app.

 

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