FAQs

WHERE IS my order?

You will receive an e-mail once your order has been dispatched which will contain tracking information. Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your delivery timescale and we will be in touch.

How do I return an item?

It’s simple to return any unwanted items. Send returns to: SleekOne 3rd Floor 207 Regent Street London UK W1B 3HH On your delivery note, tick the item(s) you want to return. Tell us why you’re returning it using the reason codes provided. Enclose your delivery note with the item(s) and package up securely, using the original packaging if possible. Please ensure you handle and repackage the items with care. Any merchandise returned must be received back in its original condition. We always recommend returning your items via a recorded service and keeping you proof of postage as we unfortunately can't be held responsible for any items that do not reach us.

What’s your return policy?

Should you change your mind, you can return your items to us, provided: Items must be returned within 14 days of the delivery or 21 days for International returns. Items must be in their original condition, unworn, unwashed, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. Underwear or swimwear cannot be returned for health and hygiene reasons. Items must be returned at the customer’s expense. We reserve the right not to refund you if you've lost your postage tracking receipt. We reserve the right not to refund you if you return items to us outside the terms of our Return Policy.

Can I amend or cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you, you will need to return the items to us.

What methods of payment/currency do you accept?

We accept the following payment cards: Visa, Visa debit, MasterCard, Solo, Maestro, Election and American Express, Amazon pay, Google pay, Apple pay and PayPal. Currently, we only accept payments in pound sterling. Please note that when placing an order from outside the UK, your bank may convert this payment to your local currency.

Can I exchange an item?

Need to swap a size or fancy something completely different? No problem at all – just fill in the returns form stating the item you wish to receive in place of your returned item (detailing colour and size), and we’ll get this processed for you upon receipt of your return. Please note, if this new item is out of stock, this will be refunded instead. If your exchanged item is of a higher value than your returned item, this will also be refunded instead.

What is your online security policy?

Our customers online security is extremely important to us and we endeavour to keep our customers safe when shopping on our website. As part of this, we occasionally perform security checks on some orders and if we’re unable to validate your order, we may contact you via email to request more details regarding your payment. Please rest assured, this does not affect your credit rating. In the unlikely event your card has been used fraudulently, we urge you to contact your payment provider immediately and inform us.

When will I be charged?

Payment will be taken as soon as you hit the Place order button at checkout.

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